Supervise Assign and Connect the Help Team

The facility manager can monitor the entire fraternity of apartment help teams.

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society helpdesk management

Be ready for any emergency housing necessities

Make sure you can take immediate action for any raised complaint or issue with the fire management team, plumbing team, electrical team, sweeping, domestic help, and other supports.

Uninvited troubles? The360 brings instant solution team

Assure better safety for the residents. Strong protection from the help teams can ensure a secure living.

society helpdesk management
instant service
Intact help teams

Never be late due to miscommunication and mismanagement. The360 Helpdesk unites the entire emergency team at the moment the issue is raised.

Solution based on priority

Some issues need to be resolved instantly. The facility managers can easily segregate them based on severity and assign teams.

The back office solution you need right on

Manage the administrative and operational tasks seamlessly. Never fall behind to assist the residents.

cost savings
Cost savings

By automating tasks and improving efficiency, back-office apps can reduce operational costs and help businesses save money.

improved service
Improved service

Tracking the complaints from residents is easier also assigning solutions immediately can make the process smooth.

errorless outcome
Errorless outcome

By automating tasks, back office apps reduce the risk of human error, which can help maintain accurate records and data.

society helpdesk manager
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360° assistance to form a safe association

Convenient and safe living assurance can only be provided with ready teams of managing disasters. The360 gives them a platform to be there at the time of actual need.

Curious

Curious?
Why are we unique?

  • Data safety from third-party applications
  • Create module. Assign role-wise
  • Guard activeness alert
  • OTP verification
  • Dedicated account manager

Ready?

team support
  • Keep data safe from third-party app interference.
  • Free training from The360 experts and easy digital helpdesk support.
24/7 real-time support.

The360 has the highest rated client support in software. We're here 24 hours a day, every day of the week, including holidays.

FAQ

When the residents create a complaint through the community application, a ticket is raised under the specific service. The helpdesk or back office team can check the ticket and assign it to the service provider.
The technician can directly update the status or request further assistance from the helpdesk through the technician application. The helpdesk team can check it through the application.
Yes. The residents can attach any file or screenshot while raising the complaint. The ticket is created including the files and after assigning the ticket to any technician they can also check the same.
The helpdesk or back office team can check the previous tickets anytime on the Dashboard of the complaint section.
Anim pariIf any issue is not resolved from the technician's end or the assigned technician is not available then the ticket is escalated to the Facility Manager. atur cliche reprehenderit, enim eiusmod high life accusamus terry richardson ad squid. 3 wolf moon officia aute, non cupidatat skateboard dolor brunch. Food truck quinoa nesciunt laborum eiusmod. Brunch 3 wolf moon tempor, sunt aliqua put a bird on it squid single-origin coffee nulla assumenda shoreditch et. Nihil anim keffiyeh helvetica, craft beer labore wes anderson cred nesciunt sapiente ea proident. Ad vegan excepteur butcher vice lomo. Leggings occaecat craft beer farm-to-table, raw denim aesthetic synth nesciunt you probably haven't heard of them accusamus labore sustainable VHS.